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Customer Service

Our Return Policy for product evaluation or a defective unit

Generally, you have 7 days from product delivery to initiate a return.

If the unit is defective:

Our products have a warranty. You should not be at risk for things you can't control. Follow the steps below to return the product.

If the unit isn't defective:

7-day return policy (from date of delivery). After 7 business days, we cannot give a refund because we cannot return the unit to the factory after 7 days. Note that the return period begins on the delivery date, not the order date. This works to your advantage.

How to return a product:

Step 1

In the return package, please include:

• Your name
• Address
• Phone number
• Email address (same as submitted with purchase)
• Model name
• Reason for the return
• A copy of your receipt
• The unit and all accessories and manuals

Step 2

Ship the unit prepaid in its original packaging. You must get a tracking number from the shipper. Be sure to pack carefully to protect the unit from damage during handling and transit.

Ship returns to:

ATTN: MTG MINO RETURNS

PO BOX 9082

PEORIA, IL 61612

Step 3

You must notify us via email and provide:

• The name of the shipper and the shipper's tracking number. We cannot process your return without these.
• Your name
• Address
• Phone number
• Model name
• Reason for the return

If you need additional information, please contact us.

email: mino@mtgmino.com
phone: (309) 550.5079; 8 AM to 5 PM CST Monday through Friday. Please leave a message if you can't reach us.

User Manuals

Mino MP3 Audio with FM Transmitter

Download User Manual (Acrobat PDF 473Kb)

Mino Mp4 and Mp3 with FM Transmitter

Download User Manual (Acrobat PDF 507Kb)

Mino Mp4 and Mp3 with FM Radio

Download User Manual (Acrobat PDF 764Kb)

Limited Product Warranty

All Mtg Mino products are covered by a limited warranty. Read the full warranty here.

Firmware Updates

No firmware updates are required or available at this time.